Selected Posts

• Letter to Washington State legislators about consumer data privacy bill (SB 5062) »

  Mar 2021

• Checklist for configuring iPad for regular people »

  Feb 2021

• DIY 360° review: how I asked colleagues for anonymous feedback about myself »

  Oct 2017

• Papertrail joins SolarWinds and accelerates growth »

  Apr 2015

• Taco: Basecamp to Zendesk, all your tasks on one place »

  Jun 2013

• The elements of a great customer support reply »

  Apr 2013

• Towards BPM-based "Exercise Radio" stations »

  Sep 2009

• All Posts »

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